
Samantha Whisenhunt (Sammi Jo Scott)
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Edited: App just needed to be uninstalled and reinstalled. That fixed the problem immediately. Review back up to 5 Stars. Thank you HEB!....... I Used to be a wonderful app, but now it makes me login EVERY.SINGLE.TIME I open the app. I can understand the security of making me login once a day but if I just placed an order 10 minutes ago, close the app and reopen it, I have to login. That's a bit extreme. Please fix!
5 people found this review helpful
We're sorry you're having trouble with the My H-E-B app, Samantha. To further assist, please feel free to reach us at 1-855-803-0611 (Monday - Sunday, 8 am - 8 pm CST). Our Partners would be happy to look into this.

B P
Must manually log in to check prescriptions, as the fingerprint no longer works. No place to change this either. Have to "allow access to my account name, email, and phone number" each time I log in. Will not save in the app for some reason. Recommend making the app work like 99% of all other apps. Quick login with the method I choose (manual, fingerprint, pin, etc). And stop asking me to approve access I've approved countless times.
12 people found this review helpful
Thanks for the review, Blake. We are always working to make the app better for our customers and will be sure to share your feedback with our Partners.

Amy Harris
recently the app has been saying "something's wrong" when I try to search for anything, so I can't look up items to make my grocery list. I uninstalled and reinstalled the app, but now it won't even let me log in. I even reset my password. I typically love the app, it makes shopping so much easier and faster, but this is really disappointing. Will update my review whenever it's fixed.
1 person found this review helpful
We're sorry you're having trouble with the My H-E-B app, Amy. To further assist, please feel free to reach us at 1-855-803-0611 (Monday - Sunday, 8 am - 8 pm CST). Our Partners would be happy to look into this. If you haven't tried yet, uninstall app, restart device, reinstall might help. Also looks like beta android version which might be factor.