
Scott
MyChart is an ok repository for medical records, but it's not great for setting appointments or for communication with doctors. There are different confusing ways to contact the practice and half the time they don't seem to get my messages. For appointments I've found in most cases it's a lot easier to just call by phone. There is a lot of functionality here, but in terms of usability, the site and the app are not intuitive. They need to hire some better user experience design professionals.
609 people found this review helpful
Epic Systems Corporation
2 September 2025
Thank you for the review. Many aspects of MyChart are controlled by your own healthcare organization through setup and settings. We recommend reaching out to them for support. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.

Rob B
- Flag inappropriate
- Show review history
Besides the payment options, the app is pretty good. I use it on regularly to communicate with the staff, results, renewals and so on most are very responsive. Previously: Appointment Pre-checkin options are now only Google pay or by Debit Credit card with the pay at office option removed. The app gives the option at the pay screen to save and complete later or discard questionnaire answers. The option to save and complete later on the payment screen does not let the select the save for later.
1 person found this review helpful
Epic Systems Corporation
3 October 2025
Thank you for the review. Many aspects of MyChart are controlled by your own healthcare organization through setup and settings. We recommend reaching out to them for support. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.

William Dowling
I think there are things that could be done now to make this app more user-friendly. the menus and sub-menus are difficult to navigate, and the search function only works if you know the specific jargon to use. I would recommend organizing your menus into clear, specific categories based on the services that are most frequently used. I would further suggest that expanding the search function vocabulary to include synonyms and common misspellings of technical terms.
2 people found this review helpful
Epic Systems Corporation
3 October 2025
Thank you for your review! We always welcome feedback as we make constant improvements to the app and hope we can earn a 5-star review from you in the future. Please contact us at MyChartSupport@epic.com with any additional feedback.